1. Who We Are

Viva Riva is a hospitality solutions brand operated by:

Van Rossum Lda
Portugal

This Privacy Policy applies to all websites, contact forms, online store purchases, and communication under the Viva Riva brand.

2. Data We Collect

We collect the following types of information:

2.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Hotel or business name

• Billing and shipping details

• Machine selections and quote requests

• Payment details (processed securely by Stripe; we do not store card numbers)

• Messages you send us

2.2 Automatically Collected Data

When you visit our website, we may collect:

• IP address

• Browser type

• Device type

• Cookies and site analytics (Google Analytics or similar)

• Pages viewed and time spent on the website

This helps us improve the website and user experience.

2.3 Operational Data (Operated Model Only)

If your property uses a Viva Riva operated machine, we collect:

• sales transactions

• product usage

• stock levels

• machine performance

This data is used solely to prepare refill packs and calculate revenue share.

3. How We Use Your Data

We use your data to:

• process orders and payments

• prepare quotes and proposals

• deliver and install machines

• manage refill shipments

• calculate monthly revenue share

• provide customer support

• send optional newsletters or updates

• improve website performance

• comply with legal obligations

We do not sell your data.
We do not share your data with unauthorised third parties.

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contractual necessity (orders, quotes, installation, revenue share)

• Legitimate interest (improving services, preventing fraud)

• Legal compliance (tax and accounting laws)

• Consent (newsletter sign-ups and cookies)

5. How We Store & Protect Your Data

We use secure servers, encryption, and restricted access to protect your data.
Your information is stored in accordance with GDPR and Portuguese data laws.

Data is kept only as long as necessary for:

• providing services

• tax and accounting requirements

• legitimate business purposes

6. Sharing Your Data

We may share limited data with trusted partners only when necessary:

• payment processors (Stripe)

• delivery services

• machine technicians

• analytics providers

• legal or tax authorities (if required)

We never sell personal data to third parties.

7. Cookies & Tracking

Our website uses cookies to:

• analyse traffic

• improve navigation

• personalise experience

• remember your preferences

Visitors may disable cookies in their browser settings, but some features may not function correctly.

8. Your Rights Under GDPR

You have the right to:

• access your data

• correct your data

• request deletion (“right to be forgotten”)

• restrict processing

• object to processing

• request data transfer

• withdraw consent at any time

To exercise any rights, email us at hello@vivariva.com.

We respond within 30 days, as required by law.

9. Email Marketing

If you subscribe to our newsletter:

• you agree to receive updates about new products, hospitality insights, and special offers

• you can unsubscribe anytime by clicking “unsubscribe” or contacting us

We never spam. We only send valuable, relevant content.

10. Data for Operated Machines

For hotels using the operated model:

• we track sales and stock levels

• this data is used only to prepare refill packs and calculate revenue share

• no guest personal data is collected or stored

11. International Data Transfers

Data may be processed outside the EU by secure third-party providers (e.g., Stripe or cloud storage).
All providers are GDPR-compliant.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or service improvements.
The “Last updated” date will always indicate the latest version.

13. Contact Information

For privacy questions or GDPR requests, contact:

Viva Riva ; operated by Van Rossum Lda
Email: hello@vivariva.com
Portugal