top of page

Frequently asked questions
Hotels lose revenue and guest satisfaction daily because travelers forget essential items. A hotel vending machine gives guests immediate access to the things they need without calling reception or leaving the property. This increases guest satisfaction and generates effortless hotel revenue.
A Viva Riva hotel vending machine is a premium, beautifully designed vending solution created specifically for hotels and hospitality properties. It can be delivered fully stocked with curated hotel essentials or empty for hotels that want to sell their own products. It is not a traditional snack machine — it’s a guest convenience machine engineered for modern hotels.
Traditional machines are designed for snacks. Viva Riva machines are designed for hotel guest behavior, forgotten essentials, pool items, travel gadgets, beauty minis, kids’ products, and on-the-spot needs. They also match hospitality aesthetics — making them ideal for luxury hotels, resorts, and serviced apartments.
Our vending machines are designed for: • City hotels • Luxury resorts • Serviced apartments • Airport hotels • Hostels • Family resorts • Wellness hotels • Beach hotels • Boutique hotels • Condo buildings. If your property has guests — our vending machine increases satisfaction and revenue.
Yes. They are ideal for gyms, spas, coworking spaces, airports, condo lobbies, co-living buildings, and retail areas.
Purchase Model: You buy the machine and fill it with your own products. Perfect for hotels with spa products, gym items, beauty items, or branded merchandise. Operated Model (Most Popular): We handle everything — product selection, monitoring, packing, shipping, and weekly refills. You simply refill in one minute. Deposit only. Revenue is shared.
Yes, hotels can switch from Purchase to Operated and expand to multiple machines.
Most hotels choose the Operated Model because it eliminates operational work and guarantees a curated guest experience.
Yes. You can mix packs, create custom packs, or supply your own items (Purchase Model).
Hotel-focused essentials such as: • Chargers • Travel adapters • Earphones • Sunscreen • After sun • Goggles • Swimming diapers • Kids’ items • First aid basics • Beauty minis • Deodorant • Snacks • Drinks • Hygiene products.
Curated collections based on real guest demand: Travel Pack, Pool Pack, Gadgets Pack, Kids Pack, Mama Pack, Gentlemen Pack, First-Aid Pack, Beauty Pack, Gym Pack, and more.
No extra staff is needed. Refill takes less time than preparing a coffee.
We monitor your hotel vending machine remotely through our dashboard, prepare the exact refill pack your machine needs, ship it to your hotel, and you refill it in one minute.
Weekly for most hotels; daily or twice weekly for busy resorts.
Yes — our Outdoor Line is weather-resistant and made for pools, terraces, and coastal climates.
Installation is plug-and-play — usually just minutes.
Yes. Choose from beige neutral, masculine black, coastal white, Miami blue, pink, or custom branding. Designed to blend beautifully into luxury hotel spaces.
Purchase Model: You keep 100% of sales. Operated Model: Revenue is shared. You pay only a deposit.
Yes. Forgotten essentials have extremely high conversion rates. Many hotels earn more from essentials than from snacks.
Revenue payouts are made monthly.
Full technical support, product support, and operational support.
Yes — all machines include manufacturer warranty and ongoing service support.
You receive a dedicated Viva Riva representative for onboarding and ongoing support.
We confirm your model, wrap style, packs, delivery date, and installation plan. Then we ship, wrap, install, and you’re live — usually in days.
bottom of page
