A Viva Riva vending machine is a premium, fully managed retail solution designed for hotels and hospitality spaces. It offers guests convenient access to carefully selected essentials, enhancing their experience while creating additional revenue for the property.

We handle the entire process, from installation and product curation to stock monitoring and maintenance. The hotel simply receives refill packs when needed and restocks the machine in a matter of minutes.

Traditional machines are designed for snacks. Viva Riva machines are designed for hotel guest behavior: forgotten essentials, pool items, travel gadgets, beauty minis, kids’ products, and on-the-spot needs. They also match hospitality aesthetics, making them ideal for luxury hotels, resorts, and serviced apartments.

Any hotel or property with regular guest or resident traffic can benefit from a Viva Riva vending machine, including city hotels, luxury resorts, beach and golf resorts, serviced apartments, and residential buildings. If people stay on your property, there is demand for on-site access to essential products.

Yes. Viva Riva vending machines are also suitable for gyms, spas, coworking spaces, airports, residential buildings, condo lobbies, co-living developments, and retail areas where people need quick access to everyday essentials.

Yes. We offer vending machines specifically designed for outdoor environments, making them suitable for pool areas, terraces, and golf courses where guests need quick access to products.

No. There is no upfront investment, no monthly fee, and no maintenance costs. Viva Riva installs and operates the machines, and the hotel earns a share of the revenue generated.

Viva Riva selects the most suitable machine for each location and handles installation, customization, product sourcing, stock monitoring, and maintenance. The hotel only needs to refill the machine when needed.

Very little. Any hotel staff member can refill the machine when needed, there is no need for a dedicated person. We provide simple instructions, and refilling is quick and easy.

Each machine offers a curated selection of products guests are likely to need on the spot, depending on the location. This can include items such as sunscreen, swimwear, golf gloves, sunglasses, kids’ products, tech accessories, or other everyday essentials guests may have forgotten during their stay.

Yes. Each machine is tailored to the property, and we work closely with the hotel to adapt the product selection to the location, guest profile, and specific needs. We aim to be as flexible as possible to create the best experience for each space.

We start by analysing the location, guest profile, and expected demand, and then propose a product selection based on what performs best in similar environments. Our product packs are used as a starting point for inspiration, especially for properties that want a clear direction. Based on that, we build a tailored selection for each machine. We focus on high-quality, well-designed products, and the selection is reviewed over time to ensure it continues to perform.

Viva Riva monitors stock in real time and sends the products needed to the hotel to keep the machine supplied. When a refill is needed, the hotel simply places the products into the machine following a simple layout. The process is quick and easy.

Refilling depends on demand, location, and seasonality. Machines are topped up regularly rather than only when empty, with frequency varying based on how quickly products are selling.

The machine arrives fully prepared, tested, and stocked. Installation simply involves placing it in the designated space and connecting it to power, which takes only a few minutes.

The machine requires a standard power connection and stable connectivity for payments and stock monitoring. We handle setup and ensure everything is ready to operate.

Yes. Our machines are designed for premium environments and are made to blend seamlessly into the space, rather than stand out as a typical vending machine. They are wrapped in a selection of neutral and modern finishes to match the property’s style, with messaging adapted to the location, such as “Guest Essentials” or “Pool Essentials”, at no additional cost. Custom branding, including logos or fully bespoke designs, is also available for an additional fee.

Properties earn a percentage of every sale made through the machine. All sales are tracked in real time, with full transparency through a dedicated dashboard where the property can monitor performance, including what is selling and total revenue. Payouts are made monthly, so the property simply receives its share without needing to manage anything.

Yes. Viva Riva machines are placed in premium locations and offer high-quality products from trusted brands that guests are more likely to purchase when needed. This allows for higher margins and stronger overall performance compared to traditional vending machines.

We review the property, define the most suitable machine and product selection, and coordinate the installation. The machine is delivered ready to operate, and we guide the property through a simple onboarding process.

You will have a dedicated Viva Riva contact supporting you at every stage, from initial planning to ongoing operations, ensuring the process remains simple and seamless.